Case Study: inDrive achieves scalable, fraud-resistant user authentication with Twilio Verify

inDrive’s unique ride-hailing app optimizes user authentication with Twilio Verify

inDrive, the global ride-hailing app, needed a scalable and seamless way to authenticate users while reducing fake accounts and friction in the sign-up flow. To solve this, inDrive turned to Twilio Verify and Fraud Guard for SMS OTP-based authentication and fraud protection.

Twilio helped inDrive streamline verification across markets, improving OTP deliverability and reliability while keeping the experience fast for users. The results included an 89% conversion rate for verification flows and a 96% blocking rate for suspicious traffic with Twilio Fraud Guard, helping inDrive cut fraud and protect acquisition spend.

inDrive

Lev Fedorov

Senior Project Specialist