Case Study: Driva accelerates car financing and boosts conversion with Twilio

Driva uses Twilio and AI to accelerate the car financing experience

Driva, an Australian online finance broker, wanted to speed up and personalize the car loan application journey while still giving customers easy access to human support. As the business grew, it faced process bottlenecks, longer wait times, and the need to scale support without adding headcount, so it turned to Twilio Voice, Twilio SMS, and Twilio’s AI capabilities.

Using Twilio, Driva built an integrated communications platform with an AI chatbot and automated notifications to guide applicants, answer FAQs, and reduce friction in the loan process. The chatbot was built in under two weeks and helped deliver a 5% uplift in loan applicant conversion rates, while also reducing support requests and improving agent efficiency so staff could focus on more complex, high-value conversations.

Driva

Michael Ko

Head of Product