Case Study: StaryaAI achieves 75% customer service savings and higher patient conversions with Twilio

Partnership between StaryaAI and Twilio provides top healthcare institutions with AI Agents via WhatsApp

StaryaAI, a healthcare AI startup serving institutions like dr.consulta and Hospital Maternidade Santa Joana, needed a way to deliver personalized patient care at scale while keeping interactions reliable and efficient. Using Twilio’s WhatsApp Business API and communication infrastructure, StaryaAI aimed to offer autonomous AI agents for patient support, appointment scheduling, and healthcare program conversion.

With Twilio, StaryaAI built AI-powered customer service that orchestrated conversations through WhatsApp and connected digital care with human teams when needed. The results included about 75% financial savings in customer service versus human staff, a 30% conversion rate for the line-of-care AI agent, a 10% appointment scheduling conversion rate, and a 390% improvement in scheduling, conversion, and relationship outcomes.

StaryaAI

Vinícius Reis

CTO and Founder