Case Study: Be My Eyes achieves faster, more reliable connections for blind and low vision users with Twilio

Delivering independence to people with visual impairments

Be My Eyes wanted to help blind and low-vision people achieve greater independence by connecting them with sighted volunteers for fast, reliable video assistance. As the mobile app grew globally, it faced connection delays that affected the user experience, making responsiveness critical for trust and engagement. Twilio’s video connectivity helped power the platform.

By moving traffic to Twilio, Be My Eyes improved connection quality and cut connection times by more than 50%. Twilio enabled a stable, scalable experience for a community now spanning more than 3 million volunteers across 150 countries and 200,000 blind and low-vision users, helping the service deliver instant support in everyday moments and major life tasks.

Be My Eyes

Alexander Hauerslev Jensen

Chief Commercial Officer