Case Study: Olo achieves compliant, secure SMS messaging at scale with Twilio Compliance Toolkit

How Olo uses Twilio Compliance Toolkit to serve leading restaurant brands

Olo, a leading restaurant technology provider, needed a way to help its restaurant brand customers send secure, reliable, and compliant SMS messages without disrupting real-time guest engagement. To support its Olo Engage product, Olo turned to Twilio and its Compliance Toolkit to simplify integration and keep up with complex messaging rules.

Twilio implemented Compliance Toolkit to automatically detect and prevent potential SMS compliance issues such as quiet-hour messages, reassigned numbers, and opt-outs. In the first six weeks, more than 6 million messages were reviewed in real time with 100% accuracy and zero false positives, reducing overhead and anxiety while helping Olo scale compliant messaging for its customers.

Olo

Ray Gallagher

Vice President and GM