Case Study: Datacom achieves faster, more flexible customer communications with Twilio

Datacom powers agile, responsive communications with Twilio

Datacom, a leading IT solutions provider in Australasia, faced long lead times and limited flexibility when provisioning or changing phone lines and IVR systems with traditional carriers. To stay responsive for businesses and government agencies across Australia and New Zealand, Datacom needed a faster, more scalable communications solution, including Twilio Phone Numbers and Twilio Voice.

Using Twilio, Datacom rapidly configures new phone numbers, scales capacity across markets, and updates IVR workflows in days instead of the previous four to six weeks. Twilio also improved resilience and reduced engineering bottlenecks, helping Datacom deliver tailored contact centre experiences faster and stand up or scale services quickly during urgent events, including emergency hotlines and disaster response.

Datacom

Dean Fox

Director – Transformation