Case Study: Spriggy achieves simpler, safer authentication at scale with Twilio Verify

Spriggy reduces authentication complexity with Twilio Verify for safer financial learning

Spriggy, an Australian family finance platform helping parents and kids manage money safely, needed a more robust way to authenticate its 1.2 million members while meeting strict financial-services security requirements. As it scaled and launched new features like SPRK, Spriggy turned to Twilio Verify to simplify authentication and replace a complex in-house SMS OTP solution.

With Twilio Verify, Spriggy reduced authentication complexity and cost, cut code from critical login and onboarding flows, and achieved an 89–90% success rate for authentication attempts. Twilio also helped block about 50 fraud attempts per month, improved visibility through alerts and dashboards, and delivered a stronger ROI than Spriggy’s custom approach.

Spriggy

Jeffrey Thompson

Principal Security Engineer