Case Study: ClearScore achieves 3x cost savings and real-time insights with Twilio Segment

ClearScore replaced a home-grown platform with Twilio Segment's customer data platform

ClearScore, a UK fintech helping millions access their credit score and report, needed a more scalable way to manage customer data as it expanded globally. Its home-grown data platform was becoming costly to maintain, harder to scale across new markets, and more complex to keep compliant with privacy regulations, so the company turned to Twilio and Twilio Segment.

Twilio implemented Twilio Segment’s customer data platform to create an “integrate once, extract to anywhere” setup across web, mobile, and backend systems. The result was 3x cost savings versus building in-house, a 25% reduction in engineering resources tied up in data maintenance, and real-time company-wide customer insights that helped ClearScore make faster, better business decisions.

ClearScore

Klaus Thorup

Chief Technology Officer