Case Study: IFRC achieves faster, more scalable humanitarian assistance with Twilio

Helping every donation go further

The IFRC, the world’s largest humanitarian network, needed a faster, more scalable way to deliver aid as global displacement and funding gaps grew, especially during the crisis in and around Ukraine. Working with Twilio, the IFRC explored digital cash and voucher assistance and used SMS and WhatsApp to register displaced people, confirm identities, and coordinate support.

Twilio helped the IFRC implement a digital registration and communications system, while Twilio Flex powered a multilingual helpdesk for voucher-related questions. The results were significant: the Red Cross network reached 5 million affected people and sent more than 55 million messages to register for assistance, and one helpdesk handled over 2,300 cases in four months, helping aid reach people faster and more personally.

IFRC

Juriaan Lahr

Director, Digital Transformation