Case Study: Aesthetic Record achieves secure patient trust and scalable verification with Twilio

Aesthetic Record uses Twilio Verify to build patient trust at scale

Aesthetic Record, a patient communications platform for medical spas, dermatologists, and plastic surgeons, needed to scale millions of sensitive interactions without sacrificing security, HIPAA compliance, or the premium user experience their clients expect. As fake bookings, bot attacks, and growing fraud risks increased, Aesthetic Record turned to Twilio Verify to verify users and protect patient journeys at scale.

Twilio implemented Verify as the core of Aesthetic Record’s verification infrastructure, embedding it into appointment booking, portal sign-up, telehealth, and provider authentication flows. With Twilio, Aesthetic Record now completes over 100,000 identity verifications each month, supports more than 9,000 health practice partners, and has maintained uninterrupted service despite active fraud attempts and DDoS attacks, while also expanding secure omnichannel communications.

Aesthetic Record

Tiphany Hall

Chief Growth Officer