Case Study: Cleveland Clinic achieves better patient communication and care at scale with Twilio

Cleveland Clinic builds the best place for care anywhere with Twilio

Cleveland Clinic needed a flexible, cost-effective communication platform that could integrate with multiple healthcare applications without overburdening developers. It turned to Twilio for an all-in-one solution for messaging, SMS, and voice to support patient reminders, identity verification, surveys, and other communications.

Using Twilio’s Messaging and Voice products, Cleveland Clinic built a scalable, HIPAA-compliant communication system that improved patient engagement and streamlined operations. With Twilio, the clinic sent about 1.8 million messages per month, achieved a 97% outbound SMS delivery rate, and handled around 10,000 inbound messages monthly, helping reduce missed appointments and improve patient satisfaction.

Cleveland Clinic

Ramneek Singh

Manager for Emerging Solutions