Case Study: The Contingent achieves 30% greater agent efficiency with Twilio Flex and Terazo

The Contingent Stands up Twilio Flex in 10 Business Days With Terazo

The Contingent, a venture nonprofit serving children, families, and community leaders, needed a scalable contact center solution as it expanded nationwide. Its legacy setup caused long call lines, poor call quality, and frustration for callers, so it turned to Twilio Flex with Terazo’s Kickstarter Package.

Twilio and Terazo implemented the Flex solution in just 10 business days, giving The Contingent a more reliable, omnichannel communication platform. The result was up to a 30% increase in agent efficiency, faster time-to-value, and a stronger foundation for future automation and growth.

The Contingent

Kaitlyn Jolley

CX Director