Case Study: Interhyp Group achieves seamless omnichannel customer engagement with Twilio

Interhyp Group makes the dream of owning a home reality

Interhyp Group, one of Germany’s leading mortgage brokers, needed to create a seamless 24/7, omnichannel consulting experience for customers navigating an emotional home-buying journey. To support personalized advice across voice, video, and digital channels, the company turned to Twilio, using Twilio Flex and Twilio APIs as part of its HOME platform and broader communication strategy.

Twilio helped Interhyp Group build a more flexible and reliable customer engagement model, including Twilio Video for real-time video consultations and Twilio Flex for omnichannel support and internal IT assistance. The solution improved advisor efficiency with integrated customer data and call handling, delivered a 99.5% connection rate, and enabled custom features such as multiple call participants, white-label options, and automatic wrap-up processes.

Interhyp Group

Markus Fienhold

Member of the Board