Case Study: Stable Quarters at Smiths Farm achieves easier bookings and leaner operations with TWICE Commerce

Stable Quarters at Smiths Farm simplifies bookings for a family team of five with Twice Commerce

Stable Quarters at Smiths Farm, a family-run multi-stream rental business, faced challenges managing bookings across their horseboxes, arena, campsite, and holiday cottage. Their manual process using spreadsheets and email was time-consuming and created friction for customers who expected instant online booking and payment. This administrative burden risked lost bookings and hindered growth. They turned to the vendor TWICE Commerce for a rental booking system to solve this.

Implementing TWICE Commerce provided a unified platform for managing all their rentals, allowing customers to see availability and book services online without delay. This self-serve solution eliminated administrative back-and-forth, saving the small team significant time and becoming a key competitive advantage that won customer trust. The results allowed Stable Quarters to operate leanly without adding staff, smoothly scale by adding new offerings like the arena, and focus on improving the on-site experience instead of managing paperwork.

Stable Quarters at Smiths Farm