Case Study: Nulia boosts Office 365 user engagement with Twenty Ideas

Nulia boosts Office 365 engagement and rolls out globally with Twenty Ideas

The customer, Nulia, a productivity software company, faced the challenge of low user engagement with its platform designed to help teams optimize their use of Microsoft Office 365. Initial surveys showed users had difficulty interpreting and acting on the feedback provided. The vendor, Twenty Ideas, was engaged to overhaul the user experience.

Twenty Ideas restructured the UX/UI to make data more digestible and actionable, introducing features like skill progress tracking, practice activities, and a manager insight panel. This solution helped Nulia hit its user engagement and satisfaction targets, enabling a full market roll-out and securing numerous partnerships. The product was subsequently named the “Modern Workplace: Apps & Solutions for Microsoft Teams Partner of the Year” in July 2020.

Nulia