Case Study: InterEnergy restores BESS capacity and strengthens warranty claims with TWAICE Energy Storage Analytics

InterEnergy - Customer Case Study

InterEnergy, an energy provider operating the largest battery energy storage system (BESS) in the Central American and Caribbean region, faced challenges in monitoring its system's performance. Their internal O&M team struggled with inconsistent SCADA alerts, difficulty identifying root causes for underperformance, and a lack of data to confidently initiate warranty claims with their equipment provider. To address this, they turned to vendor TWAICE for a solution.

By implementing TWAICE Energy Storage Analytics, InterEnergy converted complex BESS data into actionable insights. The solution provided automated anomaly detection, root-cause analysis, and performance KPIs, enabling the team to detect idle equipment and prove warranty claims. This resulted in the restoration of 1.4 MWh of storage capacity and a successful warranty claim for defective components. TWAICE empowered InterEnergy to shift from reactive to proactive management, reducing downtime and improving operational efficiency.

InterEnergy