Case Study: Unit4 improves customer onboarding with Turtl

How new customers at Unit4 are able to hit the ground running

Unit4, an enterprise software company, sought to improve its customer onboarding process. The challenges were to accelerate onboarding, deliver a personalized experience for each new customer, generate insights from the process, and use welcome kits to keep customers continuously informed. They partnered with the vendor Turtl to address these goals.

Using Turtl's personalization engine, Unit4 created interactive and automated welcome kits tailored for each customer. The solution resulted in a 4x longer read time, an 8x increase in engagement on personalized content, and a 50% reduction in bounce rate. Turtl enabled Unit4 to gain valuable insights into customer needs and establish the kits as a continually relevant resource throughout the customer journey.

Unit4