Case Study: Tokyo Smoke boosts visitor frequency with Turnstyle

Tokyo Smoke - Customer Case Study

Tokyo Smoke, a coffee and culture shop, wanted a smarter way to understand customers, reward loyalty, and replace traditional stamp cards with a mobile-friendly experience. The owner, Alan Gertner, turned to Turnstyle and its Wi‑Fi marketing platform to better engage visitors without requiring an app download.

Turnstyle implemented Social Wi‑Fi campaigns and digital loyalty offers for Tokyo Smoke, including personalized coupons, a first sign-in discount, and same-day repeat visit incentives. The results included a 33% redemption rate for the loyalty campaign, 10% for the first Wi‑Fi sign-in offer, and 6.4% for the afternoon repeat-visit coupon, while also driving 360% more frequent visits and 4.8 new users signing on per day.

Tokyo Smoke

Alan Gertner

Owner