Deutsche Bank - Customer Case Study

During a thorough software selection process the Deutsche Bank chose TurnFriendly as its central complaint management system. TurnFriendly, called ‘DB Chance’ at the Deutsche Bank, is integrated into the Deutsche Bank system environment and connected to all the communication channels. The sales department uses the service portal developed by TurnFriendly, to pass on customer concerns to the customer service department which processes concerns at several locations.