DER Touristik Deutschland GmbH - Customer Case Study

TurnFriendly is used by DER Touristik Deutschland in the customer service department for processing complaints during and after the trip. The customer service processes were optimized and improved with the web-based TurnFriendly workflows from the input management to the answer. The optimized processing of recourse guarantees the complete coverage of tourist service processes up to the invoice preparation in SAP.