Case Study: Country Fire Authority improves website content clarity and navigation with Tundra

Country Fire Authority validates IA with 3 user tests and 57 participants with Tundra

The Country Fire Authority (CFA) engaged Tundra to address usability, readability, and accessibility challenges within the "Plan + Prepare" section of its website. This vital area, which covers critical fire safety and prevention information, needed a more intuitive information architecture and evidence-based content optimizations to better serve its evolving audience.

Tundra implemented a comprehensive solution, beginning with a deep data review, content audit, and gap analysis. This informed a refined, user-tested information architecture and a robust content development plan. The work provided CFA with a validated strategy and a clear, actionable blueprint for the next phase of redevelopment, arming them with powerful insights into user behavior and a confident path toward creating more accessible and effective content.

Country Fire Authority