Case Study: European Franchise Operating Company establishes a customer-centric operating playbook and builds a leadership bench with Tulip's Blueday

How a European franchise operator used Tulip’s Blueday to establish an operating playbook and leadership bench

A European franchise operator with stores across 11 countries in Europe and the Middle East needed a consistent, customer-centric operating model and a way to develop associates into future leaders. To achieve this, the retailer selected Tulip’s Blueday as the platform to unify performance data and standardize operating practices across stores.

Tulip configured Blueday to combine data sources, deliver AI-driven, shift-level recommendations, and provide real-time intra-day reporting (updated every 15 minutes), enabling managers to optimize weekly labor plans, identify top-selling segments and coach associates on the fly. As a result, Tulip’s Blueday helped the retailer establish a repeatable operating playbook, improve day-to-day responsiveness and fast-track high-performing associates, and the retailer is now planning to expand Blueday to additional franchised brands.