Case Study: Venlo City Council achieves faster digital decision‑making and higher self‑sufficiency with tt guide by tts

Venlo city council chooses tt guide to support employees in their day-to-day work procedures

Venlo City Council, the largest municipality in North Limburg with over 100,000 residents, needed to introduce a new case system and digital decision‑making processes while avoiding inconsistent workarounds and high classroom training costs. To ensure users adopted the new way of working and could follow procedures in real time, the council selected tt guide from vendor tts to provide active, in‑workflow guidance.

tts implemented tt guide quickly, trained a four‑person council team to build context‑sensitive, step‑by‑step guides, and enabled 800 end‑users to access instructions within seconds (typically two clicks). The result was high user satisfaction and self‑sufficiency, substantial time savings, lower training costs and a noticeable reduction in support desk queries — demonstrating clear operational impact from tts’s solution.

Venlo City Council

John Van Den Hout

Project Manager