Case Study: SFS Group achieves a smooth SAP S/4HANA rollout with tts performance suite

The SFS Group is using the digital adoption platform from tts to support its staff through a global switchover to SAP S/4HANA and new process standards

The SFS Group, a global supplier of precision components and fastening systems, faced the challenge of managing a rapid international rollout of the SAP S/4HANA ERP system. This significant change required a method to effectively train its 600 key users and 13,500 employees across 27 countries, moving beyond conventional training to a solution that could provide immediate, on-the-job support. The company turned to its long-time partner, tts, and its performance suite digital adoption platform to meet this need.

tts implemented its performance suite to create a central, context-sensitive knowledge platform directly within the SAP S/4HANA workflow. This solution provided step-by-step guidance, reducing training outlay and enabling a successful on-schedule rollout in just three months. The project resulted in broad acceptance of the new system, high user competence, and established a single source of truth for processes. Based on this success, SFS Group is expanding its use of the tts performance suite to other applications and an additional 3,500 users.

SFS Group

Beatrice Gyger

Head of HR Training & Development