Case Study: the Dutch Province of South Holland improves digital adoption with tts performance suite

The Dutch Province of South Holland supports 2,000 civil servants with tts

The Dutch Province of South Holland, a regional public administration body, faced a significant challenge when its outdated and unsupported digital adoption solution was suddenly discontinued by its supplier. This left 2,000 civil servants without adequate support for their software applications. The province needed a fast and comprehensive replacement, which led them to the tts performance suite from vendor tts.

The tts performance suite provided rapid, context-sensitive assistance for Microsoft 365 and other applications, including over 1,200 pre-built guides. The solution from tts reduced the outlay on staff support, increased employee satisfaction, and provided intuitive, role-specific learning content. The platform proved especially valuable when staff had to suddenly work from home during the pandemic, offering ad hoc support and comprehensive usage statistics without the need for a help desk.

The Dutch Province of South Holland