Case Study: SITA cuts time-to-market by over a year with tts' tt knowledge force

SITA customers benefitting from new training approach

SITA, the world leader in air transport ICT, faced long rollout lead-times when replacing its legacy load‑planning system (Horizon Weight&Balance) used by over 100 airlines and ground handlers; its previous train‑the‑trainer approach and eLearning that covered only 5–10% of functionality risked delaying deployments and increasing costs. SITA engaged tts and its tt knowledge force solution to redesign training and accelerate customer adoption.

tts implemented a flipped‑classroom model using tt knowledge force, breaking Horizon Weight&Balance into 133 learning objects arranged into nine modules, mapped to three roles and delivered as SCORM e‑learning packs in SITA University LMS—built in three months. As a result, tts helped cut time‑to‑market by more than a year (implementation reduced from over three to under two years), reduced classroom time from 10 to 3 days, enabled parallel training across 105 customer sites, improved knowledge retention and satisfaction, and significantly lowered post‑training support and user‑acceptance issues.

SITA

Peg Wyse

Project Manager & Training Administrator