Case Study: ALD Automotive accelerates onboarding with tts performance suite

Single platform onboarding support for fast user adoption

ALD Automotive, a financial services company operating in 43 countries, needed to onboard new employees quickly after an acquisition in the Netherlands. The company had to train both new hires and acquired staff on its processes, culture, and the Miles Ria fleet software, while also giving existing users better support. tts and its performance suite were selected to address this fast onboarding challenge.

tts implemented a two-tier knowledge management approach using tts performance suite, including branded eLearning templates, author training on tt knowledge force, and contextual QuickAccess support inside Miles Ria. ALD’s experts created all onboarding and performance-support content, and users could find answers without leaving the application. The result was faster onboarding, high user adoption, reduced classroom time, and a scalable solution ALD plans to extend beyond Miles Ria.

ALD Automotive