Case Study: Schwarz Group builds a global learning architecture with tts performance suite

Performance support the centerpiece of a successful learning architecture

The Schwarz Group, a major retail company operating Lidl and Kaufland stores, faced the challenge of navigating extreme complexity and a high pace of change in the discount sector. This environment made traditional preparatory learning insufficient for its 260,000 employees. To address this, the company turned to the tts performance suite from vendor tts to build a more responsive support system.

The solution involved using the tts performance suite as the core of a global learning architecture. This provided context-sensitive performance support via tools like QuickAccess, integrated with various systems including SAP SuccessFactors and Salesforce. The implementation streamlined content creation for authors, provided immediate support to users at their point of need, and was expanded to power an HR chatbot. The tts platform became the central "single source of truth" for IT guides, significantly improving support quality and efficiency across the organization.

Schwarz Group

Tobias Kindler

Head of Learning Technology & Performance Support