Case Study: Provincie Zuid Holland improves digital adoption and user support with tts performance suite

New digital adoption platform for the Dutch province of South Holland

The Dutch province of Zuid Holland faced a significant challenge when its outdated and unsupported digital adoption solution was suddenly discontinued, leaving 2,000 civil servants without adequate support. The old system was complex, made publishing content laborious, and lacked a user dashboard, creating a pressing need for a rapid replacement. They turned to the vendor tts for a solution.

tts implemented its performance suite, a comprehensive digital adoption platform, to provide rapid and context-sensitive guidance for the new Microsoft 365 environment and other applications. The solution included over 1,200 pre-built guides, which reduced the outlay on staff support and increased employee satisfaction. The new system proved invaluable during the shift to remote work, and it now offers all users intuitive training modules and ad hoc support with comprehensive usage statistics, eliminating the need for a help desk.

Provincie Zuid Holland

Lilianne Solleveld