Case Study: Liebherr IT Services achieves rapid, scalable global software training with tts (tt knowledge force & tt guide)

Liebherr Holistic training for a global software rollout

Liebherr, a global group operating in more than 50 countries with over 130 independent corporate units, faced a complex, group‑wide software rollout that needed consistent training across decentralized and centralized environments, multiple roles and languages. To standardize learning and speed adoption, Liebherr partnered with tts, leveraging tt knowledge force and piloting tt guide to provide both formal LMS training and on‑the‑job performance support.

tts delivered a blended solution—short WBTs, trainer presentations, marketing one‑pagers, a QuickAccess “Orange” reference portal and tt guide performance support with clear guide standards and a “Change Story” for adoption. The outcome: one hour of e‑learning created for five system roles (essentials now learned in 10–20 minutes instead of an estimated 3–4 hours), around 100+ guides available (with ~180 planned), multi‑language coverage and a scalable rollout across 130 corporate units—demonstrating faster onboarding and measurable reduction in training time thanks to tts.

Liebherr

Ramona Rösler

Head of Corporate Learning Solutions