Case Study: innogy SE boosts social learning and workplace innovation with tts

innogy SE - Customer Case Study

innogy SE, the renewable‑energy subsidiary of RWE, needed to move beyond formal classroom training to embed informal, on‑the‑job and social learning across its 45,000‑strong workforce. Christian Böhler, Senior Learning Technologies and Methods Manager, championed a knowledge‑management framework that reduced reliance on ineffective face‑to‑face seminars and explored digital approaches; with input from tts (INSIGHTS, TTS FORUM 2017) the company set out to scale Performance Support, social learning and digital authoring across the organisation.

tts supported implementation of a blended solution—combining a Content Management System and authoring tools, a Virtual Learning System, Performance Support and social learning via Yammer alongside curated video tutorials—resulting in rapid adoption and measurable impact. Yammer grew from 15,000 to 20,000 users, Lynda.com video tutorials recorded about 300 bookings, and innogy SE reported stronger, company‑wide knowledge exchange, self‑organised groups and faster problem solving thanks to the tts‑backed approach.

innogy SE

Christian Böhler

Senior Learning Technologies and Methods Manager