Case Study: General Optica achieves rapid, scalable SAP readiness for 1,600 employees across 235 branches with tts (tt knowledge force)

How the Spanish chain of ophthalmic and dispensing opticians made more than 1,600 employees in 235 stores ready for its SAP implementation

General Optica, a leading Spanish optician with a 12% market share, 1,600 employees and 235 stores, needed to prepare its distributed workforce for a group-wide SAP rollout. The main challenge was delivering consistent, concise learning content across many locations and SAP modules — the company produced 600 handbooks and e-learning simulations and engaged vendor tts to support the roll-out using its tt knowledge force solution.

tts implemented tt knowledge force to build process-aligned, interactive user manuals and role-based e-learning, published on an online portal with context-sensitive SAP help and multilingual support. Using an initial pilot of 200 users and a train‑the‑trainer cohort of 32, General Optica trained all ~1,600 branch employees; the tts solution reduced course creation and delivery time, cut the number of trainers and travel costs, and helped deliver the SAP implementation on time and within budget.

General Optica

Eulalia Brucart

System Manager