Case Study: Entelgy achieves faster G Suite adoption and major support savings with tts' tt performance suite

Digital support for G Suite users boosts process compliance

Entelgy, the BusinessTech Consultancy, needed to roll out Google Cloud’s G Suite to 1,500 employees across six countries rapidly while reorganizing hundreds of processes and providing live training and support. To meet these conflicting goals, Entelgy partnered with longtime vendor tts to integrate the tt performance suite with G Suite and provide scalable, context-sensitive user support.

tts delivered an integrated performance support solution that gives users fast, context-aware access to manuals and process guidance (the “two clicks, ten seconds” approach) and activates only when relevant. Deployed to 1,500 users over 23 months, the combined G Suite + tt performance suite improved process compliance and user-support efficiency, and is now offered by Entelgy to major customers as a single, successful offering.

Entelgy

Alfredo Zurdo

Head of Digital Change