Case Study: Agentschap Telecom simplifies frequency license management with tts performance suite

Agentschap Telecom - Customer Case Study

The customer, Agentschap Telecom (AT), a Dutch government agency responsible for managing the national radio frequency spectrum, faced the challenge of training its staff on a complex new platform while avoiding critical errors. They needed a solution that would enable users to learn new processes quickly and receive in-the-moment support. The vendor tts provided its digital adoption solution, the tts performance suite, to address this.

The solution from tts, internally called ProcessWeb, provided both conceptual and application training to support staff during their actual workflows, ensuring optimal knowledge transfer. The results included accelerated user training for new processes and a practical way to pool and share expertise across the agency. A program manager at Agentschap Telecom confirmed the solution gave them a highly practical and innovative way to support their processes and boost company-wide learning.

Agentschap Telecom

Arie Huismann

Program Manager