Case Study: Global Paratransit improves scheduling and on-time performance with TSS Paratransit’s 5M software

Global Paratransit improves on-time performance with TSS Paratransit's 5M, serving 1.09 million trips

Global Paratransit, a major paratransit provider serving southern Los Angeles County, switched to the 5M paratransit reservations, scheduling, and dispatching system from TSS Paratransit in January 2019. The company was seeking a modern software solution to improve booking efficiency, optimize routing, and enhance dispatching tools to boost overall operational performance.

The solution implemented by TSS Paratransit led to significant improvements for the customer. Global Paratransit reported that booking became a breeze, scheduling eliminated inefficient zigzagging routes, and dispatchers were equipped with advanced tools and alerts. The transition was described as flawless, and the results included improved productivity, better on-time performance, and even the return of former drivers due to the more logical routes. TSS Paratransit provided extensive training and tuned the scheduling algorithms to perfection for the customer.

Global Paratransit