Case Study: VistAbility enables remote work for staff with TSplus

Support Agency for Intellectually and Physically Disabled Community in Contra Costa

VistAbility, a non-profit organization supporting the disabled community in Contra Costa County, faced a critical challenge. Their IT Coordinator, Jack Riggen, needed a new remote access solution after Microsoft ended support for Windows 7, a problem that became urgent with the sudden need for remote work during the COVID-19 pandemic. Their custom terminal services setup was unreliable, and a Windows 10 RDS solution was not viable for their needs and budget.

The vendor TSplus provided a low-investment, web-based remote desktop solution that was simple to implement and manage. By installing TSplus on their on-site servers, VistAbility enabled its entire staff to work securely from home using any web browser, eliminating the need for complex client software. This solution from TSplus ensured business continuity during the crisis, greatly simplified IT administration, and perfectly fit the organization's budgetary constraints.

VistAbility

Jack Riggen

IT Coordinator