Case Study: Handshake streamlines employee leave management with Sparrow

How Handshake Uses Sparrow to Deliver a Streamlined Employee Leave Experience

Handshake, a career network and recruiting platform, faced a significant challenge in manually managing a growing number of employee leaves. Their small HR team lacked a dedicated benefits specialist, which placed the burden of navigating complex state agency paperwork and compliance on employees themselves. This process was time-consuming, stressful, and difficult to sustain. Seeking to outsource this administrative load, they turned to the vendor Sparrow for its leave management service.

Sparrow implemented its comprehensive leave management solution to handle all paperwork, compliance, and payroll calculations for Handshake. This provided employees with a dedicated point of contact and freed the internal HR team from manual tasks. The results were a drastically improved employee experience and significant time savings, estimated at two to four hours per leave case. This allowed Handshake's team to efficiently manage a high volume of leaves while maintaining their standard of excellent internal customer service.

Handshake

Paloma Thombley

Vice-President of People