Case Study: Gong creates a seamless employee leave experience with Sparrow

How Gong turns their team members into raving fans

Gong, a company that provides a revenue intelligence platform, faced challenges in managing employee leave. Their previous process was confusing for employees, who struggled with complicated state agency requirements and paperwork, leading to delayed payments. For the internal HR team, the administration was burdensome and required heavy involvement. Gong partnered with Sparrow for its full-service employee leave management to improve this experience.

Sparrow implemented its service to manage the entire leave process on behalf of Gong's employees, including filing claims, liaising with state agencies, and handling all notifications. This solution reduced the time Gong's HR team spent on leave administration by at least 30% and provided a seamless, less stressful experience for employees. Sparrow also assisted employees in claiming over $350,000 in state wage replacement benefits and streamlined payroll processes.

Gong

Karen Hoang

Senior Manager, Benefits Programs