Case Study: Chegg saves hundreds of hours on employee leave management with Sparrow

How Chegg saves hundreds of hours a year on employee leave management

Chegg, a student-first connected learning platform, faced significant challenges managing employee leave in-house. The process was overwhelmingly administrative, requiring an estimated 2.5 full-time employees to handle a single leave. This created a heavy workload for the benefits team and resulted in a confusing, stressful experience for employees who had to navigate complex paperwork and state benefits on their own. To solve this, Chegg partnered with Sparrow for its leave management service.

By implementing Sparrow, the vendor’s Leave Specialists took over the entire process, from filing claims to providing one-on-one employee guidance. This solution saved Chegg hundreds of hours annually, with an estimated 20-40 hours saved per leave. More importantly, it created a streamlined, high-touch experience for employees, allowing Chegg’s internal team to redirect their focus toward building and enhancing other employee benefits.

Chegg

Tracy Clemente

Director of North America Benefits