Case Study: Cart.com improves leave management and employee experience with Sparrow

How Cart.com Transformed Their Entire Leave Process

Cart.com, an ecommerce software and logistics company, faced significant administrative challenges managing employee leave for its workforce across 36 states. Their HR team was overwhelmed by complex, ever-changing compliance regulations, manually tracking everything via spreadsheets, which led to payroll issues and employees experiencing pay disruptions. They partnered with Sparrow for its end-to-end leave management service to find a solution.

By implementing Sparrow's full-service leave management, Cart.com's HR team saw a drastic reduction in time spent on administration, from over 15 hours a week to a maximum of four hours. Sparrow handled all compliance, paperwork, and employee communication, and its automated payroll calculations cut processing time from 6 hours to 30 minutes per pay period. The solution also resulted in a more positive and streamlined experience for employees taking leave.

Cart.com

Hannah Thomas

HR Operations Manager