Case Study: Fjord achieves confidence and scalable booking with Trybe

FJORD turns sold-out bookings into confidence with Trybe in one year

Fjord, a San Francisco-based company offering open-water plunge experiences, faced a significant challenge with its booking platform. High demand for their sold-out sessions caused their previous system to fail, as it lacked a true shopping cart to hold inventory during checkout. This led to guest frustration and a stream of support emails every month. They turned to Trybe's booking and management software to find a solution.

Trybe implemented a robust booking platform featuring a true shopping cart that reserves sessions the moment a guest starts checkout. This prevented spots from being lost mid-purchase. The solution also included a branded customer portal and upsell opportunities. As a result, guests can now book with confidence, and Fjord's team has the visibility and tooling to manage operations efficiently. With a stable system that handles thousands of booking attempts, Trybe has supported Fjord's plans for expansion to multiple locations.

FJORD