Case Study: Chulita boosts delivery revenue and stays top-ranked with Otter

Venice Beach’s Favorite Michelin Guide Mexican Restaurant

Chulita, a Michelin Guide Mexican restaurant in Venice Beach, faced the operational challenge of efficiently managing a sudden influx of delivery orders across multiple third-party apps (DoorDash, Uber Eats) during the pandemic. The constant stream of orders from several tablets was overwhelming and difficult to coordinate, prompting owner Shireen Imani to seek a solution to streamline the process.

Otter provided an all-in-one platform that consolidated orders from every delivery app into a single, streamlined system. This solution eliminated order cancellations and downtime, enabling Chulita to consistently rank in the top tier on delivery platforms like Uber Eats' and DoorDash's Top Eats. Since implementing Otter, the restaurant has seen a measurable increase in revenue and gained the ability to easily pause orders during busy periods, maximizing their delivery operations.

Michelin Guide Mexican Restaurant