Case Study: Lip Eats Achieves Seamless Dine-In and Delivery Growth with Otter

Powered by Otter: Lip Eats’ Dine-in & Delivery Growth

The customer, Lip Eats, is a multi-restaurant management company in Phoenix that operates concepts like Backstreet Asia and Filanta Wings. Their challenge was efficiently managing a high volume of orders from multiple delivery apps (DoorDash, Uber Eats, Grubhub), which resulted in a chaotic kitchen with six separate tablets, causing operational inefficiencies and the risk of missed orders.

The vendor, Otter, provided an all-in-one restaurant software solution that consolidated all delivery orders onto a single system. This streamlined operations, eliminated the need for multiple tablets, and provided crucial organization. Otter's integrated QR code ordering also allowed Lip Eats to regulate the dine-in experience, offer promotional discounts, and save customers delivery fees, enabling seamless and profitable growth across their various concepts.

Lip Eats

Tip Horne

Chief Executive Officer