Case Study: Skyline Chili achieves smoother delivery operations with Otter

Otter Restaurant Tech is Skyline Chili’s Recipe for Smoother Delivery

Skyline Chili, a chain of over 135 restaurants and a Cincinnati tradition, faced operational challenges as demand for online delivery grew. A mismatch between their efficient in-store menu and their customization-focused online menu led to order errors, delays, and manual work for staff. This hindered the customer experience and was a significant drain on resources, leading them to seek a solution from vendor Otter, a restaurant technology provider.

The solution implemented by Otter included real-time Menu Auto-Sync, Injection Retry Logic, and Customized Menu Translation Logic to seamlessly process orders from various delivery platforms. As a result, Skyline Chili saw a 57% decrease in order cancellations and a 66% reduction in order issues. Staff efficiency also improved, with auto-accept features saving up to a minute per order. Otter provided a responsive partnership that streamlined the delivery process.

Skyline Chili

Justin Scott

Implementation Manager