Case Study: Playa Bowls grows online ordering with Otter

Otter helps Playa Bowls grow its online ordering business.

Playa Bowls, a growing chain known for its healthy açaí bowls and smoothies, faced significant operational challenges with the pandemic-induced surge in online delivery orders. They were struggling to manage a chaotic system of 17 different tablets for various third-party apps, which made order tracking difficult and communication problematic. They initially tried a competitor to Otter but were dissatisfied with the lack of customer support, prompting their search for a better solution.

By implementing Otter's all-in-one platform, Playa Bowls consolidated its online ordering process, eliminating the need for multiple tablets and logins. The regional manager highlighted the value of Otter's dashboard analytics for tracking orders, running campaigns, and comparing item popularity across locations. This solution streamlined operations and provided crucial data insights. Otter's reliable customer service ensured they could effectively manage the high volume of delivery orders, which they see as the future of their business.

Playa Bowls

Vivian Phung

Regional Manager