Case Study: Floridino's Pizza & Pasta eliminates tablet chaos with Otter

Otter helps Floridino's eliminate tablet chaos

Floridino's Pizza & Pasta, a local family-owned restaurant in Arizona, faced significant operational challenges managing a high volume of delivery orders from multiple third-party platforms. This led to "tablet hell," with numerous devices causing chaos, order errors, and inefficiencies. To solve this, the general manager, Jason Stephens, sought a solution from vendor Otter and its delivery aggregation service integrated with their Toast point-of-sale system.

By implementing Otter, Floridino's integrated its delivery platforms, optimized its menu for delivery, and eliminated three of its four tablets. The solution's auto-accept feature was particularly valuable for preventing missed orders. As a result, Otter helped the restaurant increase its monthly sales by $1,400, achieve a 99% fulfillment rate, and significantly reduce errors and stress for the staff.

Floridino's Pizza & Pasta

Jason Stephens

General Manager