Case Study: dLeña simplifies delivery operations and grows orders with Otter

Otter helps dLeña simplify and grow their delivery business

dLeña, a wood-fired Mexican restaurant in Washington, D.C., faced the operational challenge of managing online delivery orders from multiple third-party platforms. This created a complex and inefficient system that required staff to monitor several different tablets, which general manager Mike McDonald described as "a nightmare."

To solve this, dLeña implemented the Otter online ordering management platform. Otter simplified their delivery operations by consolidating all orders into a single, streamlined system. The solution made the process much easier to manage, eliminating the previous inefficiencies and allowing staff to efficiently handle driver pickups. While specific metrics are not provided, the vendor, Otter, is credited with directly simplifying the restaurant's life and supporting the growth of its delivery business.

dLeña

Mike McDonald

General Manager