Case Study: Jim’s Burgers modernizes ordering and delivery with Otter

Jim’s Burgers mixes tradition and innovation with Otter

Jim's Burgers, a long-standing family-run restaurant in Bell, California, faced the challenge of modernizing its operations to meet new customer demands for delivery and digital ordering following the COVID-19 pandemic. Owner Gus Frousakis was hesitant to adopt new technology, wanting to preserve the restaurant's old-school charm and service integrity while avoiding a complex system that would alienate his long-term staff.

Otter implemented its restaurant software, which integrated seamlessly with the restaurant's existing systems to facilitate online ordering and delivery. The solution was chosen for its simplicity and the vendor's dedication to a personalized, supportive transition. This allowed Jim’s Burgers to effectively reach a new generation of customers and improve service with features like a kiosk, all while maintaining its unique tradition and community-focused identity.

Jim’s Burgers

Gus Frousakis

Owner