Case Study: The Butcher's Daughter simplifies delivery operations with Otter

In conversation with Kari Hendrick from The Butcher's Daughter

The Butcher's Daughter, a restaurant in Los Angeles, faced significant operational challenges when it pivoted to a delivery and takeout model during the COVID-19 pandemic. The influx of online orders from multiple platforms created a chaotic back-of-house environment with numerous tablets, cords, and inefficient processes, which detracted from its carefully curated dining experience. The restaurant sought a solution from the vendor Otter to streamline this complexity.

By implementing Otter's all-in-one platform, the restaurant consolidated its multiple delivery services onto a single, intuitive tablet. This solution simplified operations for all employees, eliminated technological clutter, and provided reliable customer support. The vendor Otter enabled the restaurant to efficiently manage its online orders, which complemented its creative initiatives like the Bodega Boxes, helping to successfully bring its unique environment directly to customers' homes.

The Butcher's Daughter

Kari Hendrick

The Butcher's Daughter