Case Study: Press & Grind Cafe streamlines delivery and insights with Otter

In conversation with Joe Sloboda from Press & Grind Cafe

Press & Grind Cafe, a two-location cafe in Fort Lauderdale, faced operational challenges when the COVID-19 pandemic forced a shift to delivery. Owner Joe Sloboda needed to manage orders from multiple third-party delivery platforms like Uber Eats and DoorDash, which was complicated and inefficient with five separate tablets and disparate streams of raw data.

By implementing Otter's all-in-one platform, the cafe integrated all its delivery services onto a single screen. The unified dashboard provided clear performance data, which the team used to gain insights and optimize their operations. This solution made the process seamless for the staff and helped the cafe thrive, with delivery sales jumping from 12-15% of daily sales to as high as 50% on some days during the pandemic.

Press & Grind Cafe

Joe Sloboda

Owner